At Totnes Vehicle Hire, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website carhiretotnes.co.uk and our vehicle rental services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect information necessary to provide our services, including:

Contact Details: Your name, address, email, and phone number when you inquire or book.
Identification: Driving license, passport, and other ID for verification purposes.
Payment Information: Processed securely by third-party providers; we do not store full card details.
Rental History: Details of your past rentals with us.
Website Usage: IP address, browser type, and pages visited, collected via cookies.
Communications: Records of your interactions with us (emails, calls).

2. How We Use Your Information

Your data is used for the following purposes:

Service Provision: To manage your bookings, verify identity, facilitate vehicle collection/return, and process payments.
Communication: To send booking confirmations, updates, and respond to your inquiries.
Marketing: To send promotional offers if you have consented or where we have a legitimate interest. You can opt-out anytime.
Service Improvement: To analyze website usage and enhance our fleet and services.
Legal Compliance: To meet legal obligations, prevent fraud, and enforce our terms.

3. Sharing Your Information

We may share your data with:

Service Providers: Third parties assisting with payment processing, IT, and vehicle maintenance.
Insurance Providers: For arranging and managing vehicle insurance.
Law Enforcement: When legally required or to cooperate with investigations.
Business Transfers: In case of a merger, acquisition, or asset sale.

We do not sell your personal data to third parties for marketing.

4. Data Security

We employ robust security measures, including encryption and access controls, to protect your data from unauthorized access or disclosure. While we strive for maximum security, no online transmission is 100% secure.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK data protection laws, you have rights regarding your personal data, including:

Access: Request a copy of your data.
Rectification: Request corrections to inaccurate data.
Erasure: Request deletion of your data in certain circumstances.
Restriction: Request limitations on how we use your data.
Portability: Receive your data in a machine-readable format or request its transfer.
Objection: Object to processing your data, including for direct marketing.
Withdraw Consent: Withdraw consent at any time if processing is based on it.
Complaint: Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise these rights, please contact us.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze traffic. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Totnes Vehicle Hire
Station Rd, Totnes TQ9 5HW, UK
Phone: 01392 590 031
Email: [email protected]

Totnes Vehicle Hire Privacy Policy